Terms and Conditions
By placing an order you are agreeing to our terms and conditions.
By placing an order you confirm that you are over 18 years of age.
Making A Purchase
All stock on the web site is subject to being in stock, as the site is not a live ordering system and we do run out now and then.
To make a purchase just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Our payment system is administered by Paypal but you do not have to register with Paypal to make a payment.Click the tab that says ‘Don’t have a paypal account?’ and you will be able to pay by debit or credit card as normal with the security that comes from using Paypal. If you do have a Paypal account you have the added choice of being able to pay that way.
Sometimes an item may not be in stock and we try to indicate this in the item description. If you still wish to purchase we will contact you by email to inform you of the situation and will send your order as soon as stock is available.
Pictures of products are for information only and may not be exactly the same as items despatched. This is because certain products may change in their appearance due to changes in packaging etc.
We reserve the right to cancel any order as we see fit and in this case any payment already made will be refunded.
We regret that at present any deliveries can only be made to the UK mainland.
Delivery charge to addresses outside this area:
Up to 1kg £2.75
from 1kg to 2kg £4.99
from 2kg to 10kg £10.50
Shipping only includes carriers basic insurance and may not cover the entire value of the consignment. Any losses during shipping not covered are the responsibility of the customer. If you wish to arrange for extra insurance please contact Brewmonkey and we will quote you for insuring the full value.
Any order which has a total weight of over 10kg will be split into more than one delivery each of which will be charged at the appropriate rate.
We are not responsible for deliveries being delayed after the parcel has left us.
Please report non-delivery after 7 days of placing the order with paid shipping and within 21 days for free of charge shipping.
Orders are dispatched by post or carrier to the name and address you have given to us. If we have received incorrect or inadequate information for the delivery of the goods we cannot accept any liability for late or failed delivery as a result of this. Due to the nature of some of our goods it will be necessary in some cases to ensure that you an adult over the age of 18 will be there to accept them as we will not allow them to be left with a minor or to be unattended. In this case we will need to be able to contact you to to ensure that you or a responsible adult will be there when delivery is made. If an order is returned to us by a carrier as unable to deliver then the status of that order will be come 'collect in shop' and must be collected within 28 days. When collecting items paid for online from the shop then a driving license, passport or similar official ID must be shown before the goods will be released. To prevent fraud the ID must match the card details used to make the online payment.
If a customer cannot be contacted regarding delivery or does not collect paid for items then we will hold those items until the customer contacts us for a maximum of 28 days. After this time a storage charge of 1% of the order value per day will be made, this charge being payable before the items are shipped or collected. If this charge exceeds the amount paid by the customer the entire order will be deemed to have been fulfilled and any undelivered or uncollected items will be returned to stock.
For paid shipping we will normally dispatch your order within 5 days of receipt. If anything happens to prevent this we will email you.
It is illegal to manufacture spirits in the UK without a distiller's licence which is required under the provisions of section 12 of the Alcoholic Liquor Duties Act 1979 and this includes manufacture for "own/domestic use".
Public Notice 39 - "Spirits production in the UK" dated July 2006 provides further information about HM Revenue and Custom's requirements.
If you require further assistance then please contact the National Advice Service on Telephone 0845 010 9000 or www.hmrc.gov.uk. Where you can obtain or view public notice 39.
If a item is broken / leaking, please inform us within 7 working days of having the item and we will arrange a replacement as soon as possible.
Please note mail order is always subject to handling problems, some cans may arrive with dents in, we always try our best to pack the parcels correctly, but dents do happen, dented cans are not classed as damaged unless they are leaking.
Brewmonkey.co.uk does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.